VGCL launches an online legal advisory system for workers

Saturday, 02/12/2023, 09:21(GMT +7)

After 4 months of trial operation, in the afternoon of 13 March, VGCL officially opened the online legal advisory system for workers. Attending the Opening Ceremony were Mrs. Truong Thi Mai, Party Politburo member, Secretary of the Party Central Committee, Head of the Central Commission for Mass Mobilization, Mr. Vu Duc Dam, member of the Party Central Committee and Deputy Prime Minister; Mr. Bui Van Cuong, member of the Party Central Committee, Chairman of VGCL, Mr. Tran Thanh Hai, Standing Vice Chairman of VGCL, other Vice Chairmens of VGCL, Mr. Phan Van Anh and Mr. Ngo Duy Hieu, and the Executive Committee of VGCL(XIIth tenure).

fullsizerender-20_1

Mrs. Truong Thi Mai, Mr. Vu Duc Dam and Mr. Bui Van Cuong pressed the opening button launching the online legal advisory system of VGCL

According to Vice President Ngo Duy Hieu, the demand for legal advice of workers and union members is very high given the limitation in time, means of transportation and expenses to visit legal advisory centres and offices.

Moreover, the 4th industrial revolution which brought artificial intelligence into play has provided an effective way to receive long-distance legal advices in a trustworthy, quick, convenient and economical manner. Taking into consideration the abovementioned facts, VGLC decided to build an online legal advisory software for workers. This is also the realisation of the Program “Improving the efficiency of performing the tasks of representing employees, protecting the legal and legitimate rights and interests of workers in the period 2018-2023” issued by the XII^th-tenure Executive Committee of the VGCL.

After 4 months of implementation, (from November 2018 to March 2019), the online legal advisory software received and answered 46,409 questions, of which the content regarding labour law accounted for 49.97%, social insurance 26.76%, Trade Union 12.34% and OSH 10.92%. On average, there are 393 turns of question per day, 11,602 turns of questions per month which are automatically answered by the software. The date with the most number of questions and answers reached 892 page-views.

“The software answered the number of questions equivalent to the amount 1 advisor answered in 669,135 minutes, equivalent to 5 years. If using a human advisors to answer the abovementioned number of questions, it takes 15 people to work continuously for 7.5 hours a day in 4 months –on average, the consultation for each question is carried out within 15 minutes ”- said Vice President Ngo Duy Hieu.

The online advisory software is currently operating on the Vietnam Trade Union Portal (www.congdoan.vn). In the near future, the General Confederation will expand the scope of this software, integrating it into the software of smart phones, websites of the provincial, city Confederation of Labour (CL), Central CL, social networks, automatic telephone answering systems and automatic answering systems located in industrial zones, export processing zones and residential areas with high density of workers’ population.

(Source: Vnniosh.vn)